{"id":1207,"date":"2023-04-20T21:35:56","date_gmt":"2023-04-20T19:35:56","guid":{"rendered":"https:\/\/digitance.ai\/sluzby\/konverzacna-obsluha-zakaznikov\/"},"modified":"2025-01-30T12:33:30","modified_gmt":"2025-01-30T11:33:30","slug":"automazione-servizio-clienti","status":"publish","type":"service","link":"https:\/\/digitance.ai\/it\/servizi\/automazione-servizio-clienti\/","title":{"rendered":"Automazione servizio clienti"},"content":{"rendered":"<!-- BOX HEAD -->\r\n<div class=\"box_hero bg8 bg_symbol\">\r\n    <div class=\"box_hero_inner wrapper\">\r\n        <div class=\"box_hero_image\">\r\n                                        <div class=\"img_holder anim_drop1 observe anim_delay\">\r\n                    <img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero-400x400.png\" class=\"attachment-page_head_image size-page_head_image\" alt=\"\" srcset=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero-400x400.png 400w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero-300x300.png 300w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero-150x150.png 150w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero-768x768.png 768w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero-105x105.png 105w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero-350x350.png 350w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero-250x250.png 250w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero-77x77.png 77w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero-408x408.png 408w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero-63x63.png 63w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero-96x96.png 96w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/hero.png 800w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>                <\/div>\r\n                    <\/div>\r\n        <div class=\"box_hero_left\">\r\n                                                                <h1 class=\"title_h1 observe anim_drop1 anim_delay\">Assistenza clienti scalabile <span class=\"anim_rotate_color diblock text_w600 observe anim_delay\">e personalizzata<\/span> <\/h1>\r\n                                                                    <div class=\"box_hero_text reset_margins mgt-20 anim_drop1 observe anim_delay\">\r\n                    <p>Migliora l\u2019interazione col cliente alleggerendo il carico sul team di supporto clienti.<\/p>\r\n                <\/div>\r\n                                                                            <div class=\"grid small-space offset mgt-50 mgt-20md\">\r\n                                            <div class=\"col_default offset anim_drop1 observe anim_delay\">\r\n                            <a href=\"#naklady\"\r\n                               title=\"Maggiori informazioni sul servizio\"\r\n                                                              class=\"btn_basic \">\r\n                                Maggiori informazioni sul servizio                            <\/a>\r\n                        <\/div>\r\n                                            <div class=\"col_default offset anim_drop1 observe anim_delay\">\r\n                            <a href=\"#kontakt\"\r\n                               title=\"Per saperne di pi\u00f9\"\r\n                                                              class=\"btn_basic secondary2\">\r\n                                Per saperne di pi\u00f9                            <\/a>\r\n                        <\/div>\r\n                                    <\/div>\r\n                                            <\/div>\r\n    <\/div>\r\n<\/div>\n\n<!-- BASIC TEXT -->\r\n<section class=\"pdt-80 pdb-80 \"\r\n id=\"naklady\">\r\n<div class=\"wrapper\">\r\n            <h2 class=\"title_h2\">Ridurre i costi del servizio clienti<\/h2>\r\n        <div class=\"page_content color11\">\r\n        <p>Integrando in modo opportuno chatbot, voicebot ed emailbot nei processi di servizio clienti si possono:<\/p>\n<ul>\n<li>ridurre le <u>richieste in arrivo <\/u>al call center<\/li>\n<li>decongestionare il servizio dalle <u>operazioni di routine<\/u><\/li>\n<li>automatizzare <u>le chiamate in uscita<\/u><\/li>\n<\/ul>\n<p><span data-olk-copy-source=\"MessageBody\">ZPC Group, s. r. o.<\/span> mette a disposizione un team specializzato con le competenze necessarie che consente alle aziende di utilizzare immediatamente questi servizi ottenendo i relativi vantaggi.<\/p>\n    <\/div>\r\n<\/div>\r\n<\/section >\n\n<!-- BOX PLAYER -->\r\n<section class=\"bg8\"\r\n    >\r\n    <div\r\n        class=\"wrapper  anim_drop1 observe anim_delay\">\r\n        <h2 class=\"title_h2 text_center\"> <\/h2>\r\n                            <div class=\"page_content reset_margins color11 block_center wmax820 mgt-20\">\r\n                             <\/div>\r\n            <\/div>\r\n    <div class=\"box_player_cont\">\r\n        <div class=\"box_player_point\"><\/div>\r\n        <div class=\"box_player_anchor audio\" id=\"anchor_audio\"><\/div>\r\n        <div class=\"box_player_anchor video\" id=\"anchor_video\"><\/div>\r\n        <div class=\"box_player loading\">\r\n            <div class=\"box_player_inner\">\r\n                <div class=\"box_player_switch\">\r\n                    <a href=\"#anchor_audio\" role=\"button\" class=\"active\" data-switch-elm=\"audio\">\r\n                        <svg class=\"sico\">\r\n                            <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_ivchat\"\/>\r\n                        <\/svg>\r\n                        <span>voicebot<\/span>\r\n                    <\/a>\r\n                    <a href=\"#anchor_video\" role=\"button\" data-switch-elm=\"video\">\r\n                        <svg class=\"sico\">\r\n                            <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_ichat\"\/>\r\n                        <\/svg>\r\n                        <span>chatbot<\/span>\r\n                    <\/a>\r\n                <\/div>\r\n                <div class=\"box_player_content\">\r\n                    <div class=\"vplayer\">\r\n                                                <div class=\"vplayer_inner\">\r\n                            <video preload data-src=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/09\/chatbotEN.mp4\" playsinline\r\n                                   muted loop  x-webkit-airplay=\"deny\" disableremoteplayback disablepictureinpicture\r\n                                   class=\"vplayer_video\"><\/video>\r\n                        <\/div>\r\n                        <svg class=\"vplayer_cover sicofill\">\r\n                            <g>\r\n                                <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_frame_p1\"\/>\r\n                            <\/g>\r\n                            <g>\r\n                                <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_frame_p2\"\/>\r\n                            <\/g>\r\n                        <\/svg>\r\n                    <\/div>\r\n                                        <div class=\"aplayer\" data-sound=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ContactDataVoiceBOT.mp3\">\r\n                        <div class=\"aplayer_eq\">\r\n                            <div><\/div>\r\n                            <div><\/div>\r\n                            <div><\/div>\r\n                            <div><\/div>\r\n                            <div><\/div>\r\n                            <div><\/div>\r\n                            <div><\/div>\r\n                            <div><\/div>\r\n                            <div><\/div>\r\n\r\n                            <div><\/div>\r\n                            <div><\/div>\r\n                            <div><\/div>\r\n                        <\/div>\r\n                        <div class=\"aplayer_inner\">\r\n                            <button type=\"button\" class=\"aplayer_play\">\r\n                                <svg class=\"sicofill\">\r\n                                    <g>\r\n                                        <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_play\"\/>\r\n                                    <\/g>\r\n                                    <g>\r\n                                        <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_pause\"\/>\r\n                                    <\/g>\r\n                                <\/svg>\r\n                            <\/button>\r\n                            <div class=\"aplayer_from\">00:00<\/div>\r\n                            <div class=\"aplayer_progress_cont\">\r\n                                <input type=\"range\" class=\"aplayer_progress aplayer_range input_range\" step=\"1\"\r\n                                       value=\"0\" min=\"0\" max=\"1000000\"\/>\r\n                            <\/div>\r\n                            <div class=\"aplayer_to\">00:00<\/div>\r\n                            <svg class=\"sico aplayer_mute\">\r\n                                <g>\r\n                                    <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_volume\"\/>\r\n                                <\/g>\r\n                                <g>\r\n                                    <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_mute\"\/>\r\n                                <\/g>\r\n                            <\/svg>\r\n                            <div class=\"aplayer_volume_cont\">\r\n                                <input type=\"range\" class=\"aplayer_volume aplayer_range input_range\" value=\"50\" min=\"0\"\r\n                                       max=\"100\"\/>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"box_player_arrows\">\r\n                        <a href=\"#anchor_audio\" role=\"button\" class=\"active\" data-switch-elm=\"audio\">\r\n                            <svg class=\"sicofill\">\r\n                                <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_ar_l\"\/>\r\n                            <\/svg>\r\n                        <\/a>\r\n                        <a href=\"#anchor_video\" role=\"button\" data-switch-elm=\"video\">\r\n                            <svg class=\"sicofill\">\r\n                                <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_ar_r\"\/>\r\n                            <\/svg>\r\n                        <\/a>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n<!-- END  BOX PLAYER -->\n\n<!-- BANNER -->\r\n<section class=\"pdt-80 pdb-80 \"\r\n    >\r\n    <div class=\"wrapper bg1 box pd-40 pd-25md \">\r\n        <div class=\"grid big-space text_center_mdm align-center\">\r\n            <div class=\"col_equal color_white col1_mdm\">\r\n                <h2 class=\"title_h3\">Sei interessato alla automazione del servizio clienti?<\/h2>\r\n                                            <\/div>\r\n                                        <div class=\"col_default col1_mdm mgt-20md\">\r\n                                            <a href=\"#kontakt\"\r\n                           title=\"Si, voglio maggiori informazioni\"\r\n                                                      class=\"btn_basic color4\">\r\n                            Si, voglio maggiori informazioni                        <\/a>\r\n                                    <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<!-- IMAGE ON RIGHT SIDE -->\r\n<section\r\n    class=\"pdt-80 pdb-80 \"\r\n    >\r\n    <div class=\"wrapper wrapper_lgm\">\r\n        <div class=\"grid big-space justify-center\">\r\n                        <div\r\n                class=\"col40p img_holder col1_lgm wmax420 align-center\">\r\n                <img decoding=\"async\" width=\"406\" height=\"868\" src=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/sms-chatbot-406x868.png\" class=\"attachment-block_text_image_large size-block_text_image_large\" alt=\"\" srcset=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/sms-chatbot-406x868.png 406w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/sms-chatbot-140x300.png 140w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/sms-chatbot-49x105.png 49w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/sms-chatbot-164x350.png 164w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/sms-chatbot-117x250.png 117w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/sms-chatbot-36x77.png 36w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/sms-chatbot-191x408.png 191w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/sms-chatbot-187x400.png 187w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/sms-chatbot-29x63.png 29w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/sms-chatbot.png 420w\" sizes=\"(max-width: 406px) 100vw, 406px\" \/>            <\/div>\r\n            <div class=\"col60p col1_lgm mgt-40lg\">\r\n                <h2 class=\"title_h2\">Ridurre le chiamate al call center<\/h2>\r\n                <div\r\n                    class=\"page_content reset_margins color11 mgt-20\">\r\n                    <p>Tra il 30-50% delle chiamate in entrata al call center avviene in risposta ai messaggi inviati.\u00a0 Integrando i <u>chatbot<\/u>, puoi rispondere direttamente alle domande frequenti dei clienti all&#8217;interno dei messaggi in uscita, permettendo loro di intraprendere prontamente le azioni necessarie. Ci\u00f2 riduce il carico di lavoro del servizio clienti e allo stesso tempo aumenta l&#8217;efficienza delle comunicazioni.<\/p>\n                <\/div>\r\n                                                                                    <a href=\"#kontakt\"\r\n                       title=\"Per saperne di pi\u00f9\"\r\n                                              class=\"btn_basic mgt-40\">\r\n                        Per saperne di pi\u00f9                    <\/a>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n    <!-- ICONS -->\r\n            <section\r\n        class=\"pdt-80 pdb-80 \"\r\n        >\r\n        <div class=\"wrapper\">\r\n                            <h2 class=\"title_h3 text_center\">Assistenza clienti personalizzata 24\/7<\/h2>\r\n                        <div class=\"grid mid-space justify-center\">\r\n                                                                                                                                            <div class=\"item_icon col3 col2_lgm col1_mdm offset anim_drop1 observe anim_delay\">\r\n                            <img decoding=\"async\" src=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/i_chatbot.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/>                            <div class=\"item_icon_desc\">\r\n                                Chatbot                            <\/div>\r\n                        <\/div>\r\n                                                                                                                                                <div class=\"item_icon col3 col2_lgm col1_mdm offset anim_drop1 observe anim_delay\">\r\n                            <img decoding=\"async\" src=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/i_voicebot.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/>                            <div class=\"item_icon_desc\">\r\n                                Voicebot                            <\/div>\r\n                        <\/div>\r\n                                                                                                                                                <div class=\"item_icon col3 col2_lgm col1_mdm offset anim_drop1 observe anim_delay\">\r\n                            <img decoding=\"async\" src=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/i_emailbot.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/>                            <div class=\"item_icon_desc\">\r\n                                Emailbot                            <\/div>\r\n                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n<!-- IMAGE ON RIGHT SIDE -->\r\n<section\r\n    class=\"pdt-80 pdb-80 bg8\"\r\n    >\r\n    <div class=\"wrapper wrapper_lgm\">\r\n        <div class=\"grid big-space justify-center\">\r\n                        <div\r\n                class=\"col40p img_holder col1_lgm wmax420 align-center\">\r\n                <img decoding=\"async\" width=\"350\" height=\"350\" src=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ltPNNgOE.png\" class=\"attachment-block_text_image_large size-block_text_image_large\" alt=\"man sitting on chair looking on monitors with AI brain, voice bubbles nad chat bot bubbles\" srcset=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ltPNNgOE.png 350w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ltPNNgOE-300x300.png 300w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ltPNNgOE-150x150.png 150w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ltPNNgOE-105x105.png 105w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ltPNNgOE-250x250.png 250w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ltPNNgOE-77x77.png 77w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ltPNNgOE-63x63.png 63w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>            <\/div>\r\n            <div class=\"col60p col1_lgm mgt-40lg\">\r\n                <h2 class=\"title_h2\">Liberati dai compiti banali con soluzioni automatizzate<\/h2>\r\n                <div\r\n                    class=\"page_content reset_margins color11 mgt-15\">\r\n                    <p>Usa la potenza dei chatbot, voicebot e mailbot basati sull&#8217;intelligenza artificiale per rendere pi\u00f9 efficiente il lavoro degli operatori e ridurre il tempo medio di gestione del cliente.<\/p>\n                <\/div>\r\n                                                    <div class=\"accord mgt-40\">\r\n                                                    <!-- ITEM -->\r\n                            <div class=\"item_accord item\">\r\n                                <a href=\"#\" role=\"button\" class=\"head\">\r\n                                <span class=\"title_h32\">\r\n                                    Smistamento ed elaborazione dei messaggi e telefonate in ingresso                                <\/span>\r\n                                    <svg class=\"sico\">\r\n                                        <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_ar2_d\"\/>\r\n                                    <\/svg>\r\n                                <\/a>\r\n                                <div class=\"expand\">\r\n                                    <div\r\n                                        class=\"page_content reset_margins pdt-10 color11\">\r\n                                        Sfruttando tecnologie avanzate di intelligenza artificiale, i messaggi e le chiamate in arrivo vengono rapidamente valutati per contenuto, identificando le richieste dei clienti e verificando la loro identit\u00e0. Le problematiche complesse vengono indirizzate senza intoppi all&#8217;operatore appropriato, mentre le richieste di routine sono gestite in modo automatico da chatbot, mailbot o voicebot.                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <!-- ITEM -->\r\n                            <div class=\"item_accord item\">\r\n                                <a href=\"#\" role=\"button\" class=\"head\">\r\n                                <span class=\"title_h32\">\r\n                                    Risposte alle domande pi\u00f9 frequenti (FAQ)                                <\/span>\r\n                                    <svg class=\"sico\">\r\n                                        <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_ar2_d\"\/>\r\n                                    <\/svg>\r\n                                <\/a>\r\n                                <div class=\"expand\">\r\n                                    <div\r\n                                        class=\"page_content reset_margins pdt-10 color11\">\r\n                                        Le domande ripetitive trovano una soluzione rapida attraverso risposte predefinite o generando risposte personalizzate utilizzando modelli di linguaggio all&#8217;avanguardia come LLM (compreso il modello GPT di OpenAI).                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <!-- ITEM -->\r\n                            <div class=\"item_accord item\">\r\n                                <a href=\"#\" role=\"button\" class=\"head\">\r\n                                <span class=\"title_h32\">\r\n                                    Esecuzione dell&#8217;azione richiesta                                <\/span>\r\n                                    <svg class=\"sico\">\r\n                                        <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_ar2_d\"\/>\r\n                                    <\/svg>\r\n                                <\/a>\r\n                                <div class=\"expand\">\r\n                                    <div\r\n                                        class=\"page_content reset_margins pdt-10 color11\">\r\n                                        Una volta integrati nei tuoi sistemi IT interni, i bot saranno in grado di guidare il cliente attraverso \/ lungo il processo selezionato \/ richiesto \/ scelto e consentirgli di intraprendere \/ compiere \/ svolgere \/ eseguire l&#8217;azione desiderata (ad esempio, una modifica del prodotto).                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <!-- ITEM -->\r\n                            <div class=\"item_accord item\">\r\n                                <a href=\"#\" role=\"button\" class=\"head\">\r\n                                <span class=\"title_h32\">\r\n                                    Raccolta di dati strutturati                                <\/span>\r\n                                    <svg class=\"sico\">\r\n                                        <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_ar2_d\"\/>\r\n                                    <\/svg>\r\n                                <\/a>\r\n                                <div class=\"expand\">\r\n                                    <div\r\n                                        class=\"page_content reset_margins pdt-10 color11\">\r\n                                        Le conversazioni con i chatbot sono un modo molto efficace per ottenere dati strutturati dai clienti (aggiornamento dei dati di contatto, ottenimento di feedback, etc.).                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <!-- ITEM -->\r\n                            <div class=\"item_accord item\">\r\n                                <a href=\"#\" role=\"button\" class=\"head\">\r\n                                <span class=\"title_h32\">\r\n                                    Supporto Avanzato per gli Operatori                                <\/span>\r\n                                    <svg class=\"sico\">\r\n                                        <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_ar2_d\"\/>\r\n                                    <\/svg>\r\n                                <\/a>\r\n                                <div class=\"expand\">\r\n                                    <div\r\n                                        class=\"page_content reset_margins pdt-10 color11\">\r\n                                        Potenzia l&#8217;efficienza degli operatori interni in tempo reale usando i chatbot per fornire risposte pertinenti in modo discreto e consigliare i passi successivi durante le telefonate con i clienti.                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n                                                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<!-- BANNER -->\r\n<section class=\"pdt-80 pdb-80 \"\r\n    >\r\n    <div class=\"wrapper bg1 box pd-40 pd-25md \">\r\n        <div class=\"grid big-space text_center_mdm align-center\">\r\n            <div class=\"col_equal color_white col1_mdm\">\r\n                <h2 class=\"title_h3\">Sei interessato alla automazione del servizio clienti?<\/h2>\r\n                                            <\/div>\r\n                                        <div class=\"col_default col1_mdm mgt-20md\">\r\n                                            <a href=\"#kontakt\"\r\n                           title=\"Si, voglio maggiori informazioni\"\r\n                                                      class=\"btn_basic color4\">\r\n                            Si, voglio maggiori informazioni                        <\/a>\r\n                                    <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<!-- IMAGE ON RIGHT SIDE -->\r\n<section\r\n    class=\"pdt-80 pdb-80 \"\r\n    >\r\n    <div class=\"wrapper wrapper_lgm\">\r\n        <div class=\"grid big-space justify-center\">\r\n                        <div\r\n                class=\"col40p img_holder col1_lgm wmax420 align-center\">\r\n                <img decoding=\"async\" width=\"350\" height=\"350\" src=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ZcRr5twA.png\" class=\"attachment-block_text_image_large size-block_text_image_large\" alt=\"voice chat bubbles and chatbot bubbles\" srcset=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ZcRr5twA.png 350w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ZcRr5twA-300x300.png 300w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ZcRr5twA-150x150.png 150w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ZcRr5twA-105x105.png 105w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ZcRr5twA-250x250.png 250w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ZcRr5twA-77x77.png 77w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/ZcRr5twA-63x63.png 63w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>            <\/div>\r\n            <div class=\"col60p col1_lgm mgt-40lg\">\r\n                <h2 class=\"title_h2\">Avviare il dialogo con i clienti<\/h2>\r\n                <div\r\n                    class=\"page_content reset_margins color11 mgt-20\">\r\n                    <p>Oltre alle chiamate in uscita dal call center, chatbot e voicebot possono prendere le redini. Un chatbot pu\u00f2 coinvolgere i clienti tramite app di messaggistica istantanea come WhatsApp o RCS, mentre un voicebot pu\u00f2 avviare chiamate telefoniche. Queste conversazioni avviate possono essere gestite interamente dai bot, portando a una riduzione dei costi di contatto proattivo.<\/p>\n                <\/div>\r\n                                                                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<!-- IMAGE CENTER STANDALONE -->\r\n<section class=\"\"\r\n    >\r\n    <div class=\"wrapper img_holder\">\r\n        <img decoding=\"async\" width=\"900\" height=\"77\" src=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/kp-podporovane-kanaly.png\" class=\"attachment-centered_image size-centered_image\" alt=\"\" srcset=\"https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/kp-podporovane-kanaly.png 900w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/kp-podporovane-kanaly-300x26.png 300w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/kp-podporovane-kanaly-768x66.png 768w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/kp-podporovane-kanaly-180x15.png 180w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/kp-podporovane-kanaly-350x30.png 350w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/kp-podporovane-kanaly-408x35.png 408w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/kp-podporovane-kanaly-400x34.png 400w, https:\/\/digitance.ai\/wp-content\/uploads\/2023\/04\/kp-podporovane-kanaly-118x10.png 118w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>    <\/div>\r\n<\/section>\n\n<!-- BASIC TEXT -->\r\n<section class=\"pdt-80 \"\r\n>\r\n<div class=\"wrapper\">\r\n            <h2 class=\"title_h2\">Soluzioni conversazionali chiavi in mano<\/h2>\r\n        <div class=\"page_content color11\">\r\n        <p>Per ottenere i benefici forniti dalle soluzioni conversazionali non \u00e8 necessario creare al proprio interno un team con le competenze necessarie. Il supporto di <span data-olk-copy-source=\"MessageBody\">ZPC Group, s. r. o. <\/span>consente di sfruttarne da subito i vantaggi mettendo a disposizione le proprie competenze (analisi dei processi attuali e proposte di miglioramento, progettazione della soluzione, integrazione con i sistemi IT, implementazione, formazione degli operatori, supporto continuativo nella fase di funzionamento).<\/p>\n    <\/div>\r\n<\/div>\r\n<\/section >\n\n<!-- FORM -->\r\n<section\r\n    class=\" pdb-80 mgt-80\"\r\n     id=\"kontakt\">\r\n    <div class=\"box_form wrapper bg1 box color_white\">\r\n        <div class=\"box_form_left\">\r\n            <h2 class=\"title_h3\">Interessato ad automatizzare il supporto ai clienti?<\/h2>\r\n                                        <div class=\"page_content reset_margins mgt-15\">\r\n                    <p>Contattaci e il nostro team di esperti ti aiuter\u00e0 ad analizzare come ridurre i costi di supporto ai clienti.<\/p>\r\n                <\/div>\r\n                                                    \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1185-o1\" lang=\"sk-SK\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/it\/wp-json\/wp\/v2\/service\/1207#wpcf7-f1185-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktn\u00fd formul\u00e1r\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"1185\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.8\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"sk_SK\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1185-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"grid small-space\"> \n  <div class=\"col2 col1_lgm offset\"> <span class=\"wpcf7-form-control-wrap\" data-name=\"meno-priezvisko\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text input_text light\" aria-invalid=\"false\" placeholder=\"Nome e cognome\" value=\"\" type=\"text\" name=\"meno-priezvisko\" \/><\/span> \n  <\/div> \n  <div class=\"col2 col1_lgm offset\"> <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input_text light\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Indirizzo e-mail *\" value=\"\" type=\"text\" name=\"email\" \/><\/span> \n  <\/div> \n   <div class=\"col1 mgt-25 page_content reset_margins text_s14 color11\"> \n    <p>Trattiamo i tuoi dati personali allo scopo di soddisfare la tua richiesta. Ulteriori informazioni sono disponibili alla pagina \n      <a href=\"\/it\/informativa-sulla-privacy\" target=\"_blank\">Principi di protezione dei dati personali.<\/a>.\n    <\/p> \n  <\/div> \n  <div class=\"col1 mgt-25 page_content reset_margins text_s14 color_white\"> \n<p>Questa pagina \u00e8 protetta da Google reCAPTCHA nel senso di <a href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\">Informativa sulla privacy<\/a> e <a href=\"https:\/\/policies.google.com\/terms\" target=\"_blank\">Termini e condizioni<\/a>.\n    <\/p> \n  <\/div>\n  <div class=\"col1 mgt-25\">  <button type=\"submit\" class=\"btn_basic color4\">Invia<\/button> <\/div> \n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n                    <\/div>\r\n        <div class=\"box_form_right\">\r\n            <div class=\"inner\">\r\n                <div class=\"elm_symbol\">\r\n                    <svg class=\"sico\">\r\n                        <g class=\"color2\">\r\n                            <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_symbol_p1\"\/>\r\n                        <\/g>\r\n                        <g class=\"color_white\">\r\n                            <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_symbol_p2\"\/>\r\n                        <\/g>\r\n                    <\/svg>\r\n                <\/div>\r\n                                                <div class=\"pdt-10\">\r\n                    <div class=\"pdt-15\">\r\n                        <a href=\"tel:+421907767268\"\r\n                           title=\"+421 907 767 268\"\r\n                           class=\"btn_icon mail\">\r\n                            <svg class=\"sico\">\r\n                                <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_mail\"\/>\r\n                            <\/svg>\r\n                            <span>+421 907 767 268<\/span>\r\n                        <\/a>\r\n                    <\/div>\r\n                    <div class=\"pdt-15\">\r\n                        <a href=\"mailto:info@digitance.ai\"\r\n                           title=\"info@digitance.ai\"\r\n                           class=\"btn_icon phone\">\r\n                            <svg class=\"sico\">\r\n                                <use href=\"https:\/\/digitance.ai\/wp-content\/themes\/digitance\/assets\/layout\/icons.svg#s_phone\"\/>\r\n                            <\/svg>\r\n                            <span>info@digitance.ai<\/span>\r\n                        <\/a>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"menu_order":0,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - 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